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Therefore, please complete all requested steps to make sure any malware is successfully eradicated from your PC. Additionally, malware can re-infect the computer if some remnants are left.

Even if your system is behaving normally, there may still be some malware remnants left over.

If your computer seems to start working normally, please don't abandon the topic.

Items that are especially important will be highlighted in bold or red.

Please read all instructions carefully, and complete them in the order listed.

Running additional tools on your system can interfere with the clean-up process, or cause issues such as false positives.

Do not install any new software or run any fixes/tools on your system unless I request that you do so.I will not knowingly suggest any steps that will damage your computer however, malware infections are often unpredictable and it may be necessary to reformat and reinstall your operating system depending on the infection. Back up any important data on your computer to external media.Back up any important data before we continue.Please keep the following information in mind before we begin: I am iMacg3 and will be helping you with your computer problems. Hi jerryandtabatha, welcome to the Bleeping Computer malware removal forum.